Privacy policy
Last updated November 15, 2026
CasaTurn is run by Bear Labs LLC ("we"). This policy explains what we collect when hosts and cleaners use CasaTurn at casaturn.com and app.casaturn.com, and what we do with it.
What we collect
- Hosts: your email address, the homes you add, their calendar links from Airbnb or Vrbo, the stay dates those calendars contain, cleaning rates, checklists and home notes, and payment records you enter.
- Cleaners: the name, phone number and preferred language your host enters, your answers to job offers, checklist ticks, photos you upload, and messages you send.
- Everyone: basic technical logs (such as IP address and browser) kept to run and protect the service.
We do not collect card or bank details. Hosts pay cleaners outside CasaTurn.
How we use it
- To schedule cleans, send job offers and updates, and show hosts what's done.
- To translate checklists and messages between a host and a cleaner.
- To send sign-in codes and service messages.
- To keep the service secure and fix problems.
We don't sell personal information or share it for advertising.
Text messages
If your host adds your phone number, we may text you about cleaning jobs: new offers, changes and reminders. Message frequency varies. Message and data rates may apply. Reply STOP to stop or HELP for help. We don't share phone numbers or text-message consent with third parties for their marketing.
Who processes data for us
We host CasaTurn on Cloudflare, which stores our database and photos, sends our email and runs the translation models. When text messages are enabled, a messaging provider delivers them. These providers process data only to provide their service to us.
How long we keep it
We keep account data while your account is open. Photos and job records stay so hosts have a history of cleans and payments. Ask us to delete your data and we'll do it within 30 days, except records we must keep by law.
Your choices
You can ask to see, correct or delete your information by emailing hello@casaturn.com. Cleaners can also ask their host to remove them.
Changes
If we change this policy in a meaningful way, we'll update the date above and tell hosts by email.